by Becky O.
Scot, Tamara and I tried to figure out the business aspects of Facebook and we are even more confused than I was yesterday. Somehow there are three RevBuilders pages or profiles on Facebook. Two are Places and one is an actual Page. The only one that we were aware of and that Scot is administrating is one of the Places profiles. We think that he was also admin of the other Place profile and we were able to delete that. The mystery continues as to who has control over the remaining Page.
Scot, Tamara and I all reported the page to Facebook in hopes that with only 3 ‘likes’ they will delete the page due to no content and no traffic. We’ll see what happens.
The strange thing about all of this is that on Scot, Tamara and my computer, a different RevBuilders page was displayed in the search. When Tamara tried to look it up on her smartphone, she came across yet another page, entitled: REV Builders. We definitely did not create that one. Let me know if you have any tips on dealing with Facebook and business Pages and Places and anything else that I may not know.
In case you were wondering, I set up a few Yelp accounts for the different locations of Connor’s Pest Protection last week and am waiting to hear if they have been approved. Once they have been approved, then I can add information and they will be visible to the public. We’ll have to wait and see if I come across more problems with Yelp.
Scot gave Tamara and I an impromptu sales training session today. Tamara and I were both at our desks and Scot came out to talk with us about something and ended up teaching us about how to make a sale. His main point being to focus on the customer and not the product.
He dispelled a myth that both Tamara and I believed: a good salesman should always ask what the price point is. He used the example of when he sold exercise equipment. In his store, they sold treadmills between $1,000 and $6,000. If a customer came in to the store and said that they wanted to bye a treadmill and Scott asked their price range, the customer may say $400. That poses a problem for Scot because he obviously can’t fill that need. The customer is reaffirming in their mind that their budget is $400. Some customers may not have a budget in mind until you ask them what it is.
It is more effective to talk to the customer and find out what they are looking for in quality and features and then show them what you can offer them, not yet discussing price. You can work to make a compromise between what you want to sell them and what they are willing to buy. It is not common to go through a whole sales transaction without talking about price at all, but it is easier to work with the customer if price is not the first question asked, regardless of what you are selling.